Example Curriculum
Day 1 | Setup
Available in
days
days
after you enroll
- Welcome! (0:45)
- 👉 INVITE YOUR TEAM 👈 (2:38)
- Step 2 - How to Access Zoho Desk (2:54)
- Step 3 - How to Set Up Your Email (6:37)
- Step 4 - How to Add Users (4:07)
- Step 5 - How to Add Departments (3:50)
- Step 6 - How to Add Teams (6:16)
- Step 7 - How to Add All Your Contacts (13:51)
- Step 8 - Give feedback. Improve the program.
Day 2 | Basic Training
Available in
days
days
after you enroll
- Day 2 (0:25)
- Zoho Desk workflow (10:43)
- How to status tickets (3:42)
- How to prioritize tickets (2:31)
- How to manage tickets (2:49)
- How to collaborate on a ticket (3:54)
- How to merge tickets (4:29)
- How to search for and organize your tickets (9:52)
- How to change and use ticket views (6:38)
- How to create custom views (3:46)
- How to access contact and account information (5:42)
- How to add articles to the knowledge base (9:15)
Day 3 | Customization and Configuration
Available in
days
days
after you enroll
- Day 3 (0:50)
- How to customize field layouts (7:02)
- How to create custom lookup fields (2:51)
- How to track customer happiness (0:59)
- How to create reports and dashboards (13:18)
- How to integrate with other applications (18:18)
- How to set up business hours (7:37)
- How to set up products (0:48)
- How to set up custom modules (1:37)
- How to set up instant messaging (1:07)
- How to organize your knowledge base (1:44)
- How to enable self-help tools for your customers (1:58)
- How to enable chat on your website (0:30)
Day 4 | Automation
Available in
days
days
after you enroll