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Program Curriculum



  Day 1 | Onboarding
Available in days
days after you enroll
  • Welcome to the Program! (1:15)
  • The Plan for Your Training (1:38)
  • Request Access to Zoho CRM (2:47)
  • Setup Email IMAP (3:38)
  • Add Your Email Signature (1:35)
  • Ensure You Have The Correct User Profile and Role (4:55)
  • Download the Zoho CRM Mobile App (1:16)
  Day 1 | Basic Training
Available in days
days after you enroll
  • Core Modules Explained (5:24)
  • Create a Lead (1:37)
  • Edit Lead (1:31)
  • Clone Records (1:10)
  • Add Notes (1:54)
  • Attach Files (1:41)
  • Creating Activities (5:24)
  • Creating Contacts and Save and New (1:37)
  • Delete and Restore Records (2:40)
  • Mass Update Records (1:27)
  • Convert a Lead (4:32)
  • Search for a Record (3:14)
  • Record View Types (4:21)
  • Create a Custom View (3:48)
  • Send an Email (1:41)
  • Email Insights (1:52)
  • Create an Email Template (2:57)
  • Send Mass Emails (1:51)
  • Create and Send a Quote (3:02)
  • Create a Report (4:27)
  • MOBILE Create, Edit, and Delete a Lead (1:42)
  • Give Feedback
  • MOBILE Search for a Record (1:10)
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